Shipping policy

Shipping Policy

At My Store, we partner with DHL to provide reliable and fast shipping for all orders. This Shipping Policy outlines the details regarding processing times, shipping options, delivery times, and international shipping. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

1.1. Processing Time: 
All orders are processed within 1-2 business days, excluding weekends and public holidays. Once your order has been processed and shipped, you will receive an email confirmation with your DHL tracking information.

1.2. Changes or Cancellations:
If you need to make changes to your order or cancel it, please contact us immediately. Once your order has been processed for shipping, we may not be able to make changes or cancel the order.

2. Shipping Options and Costs

We offer the following shipping options through DHL:

2.1. Domestic Shipping (Netherlands):

  • DHL Standard Shipping (1-2 business days): €4.99
  • Free Standard Shipping for orders over €75

2.2. International Shipping (EU countries):

  • DHL Express (2-5 business days): Shipping costs vary by destination. Final shipping cost will be calculated at checkout based on your location.

2.3. International Shipping (Non-EU countries):

  • DHL International Express (5-10 business days): Shipping costs vary by destination. Please note that customs fees, duties, and taxes may apply to orders outside the EU and are the responsibility of the customer.

Note: Shipping times are estimates and may vary due to customs processing, weather conditions, or other unforeseen circumstances.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a DHL tracking number. You can track your order directly through the DHL website or the link provided in the email. 

  • DHL Tracking Website: [DHL Tracking](https://www.dhl.com)

4. Delivery Times

Delivery times vary depending on the shipping option selected and your location. Estimated delivery times are as follows:

  • Domestic (Netherlands): 1-2 business days
  • EU countries: 2-5 business days
  • Non-EU countries: 5-10 business days

Please note that the delivery times are only estimates, and actual delivery may vary depending on customs procedures and other factors beyond our control.

5. Customs, Duties, and Taxes

For international orders outside the European Union, additional customs duties, taxes, and import fees may apply. These charges are not included in the product or shipping costs and are the responsibility of the customer. We recommend checking with your local customs office for details regarding these fees before placing your order.

6. Failed Delivery or Incorrect Address

If a delivery attempt fails due to an incorrect or incomplete shipping address, or if the package is unclaimed and returned to us, the customer will be responsible for the additional shipping costs to resend the package. Please double-check your shipping details before completing your order.

7. Lost or Damaged Packages

While DHL is known for its reliable service, occasionally packages may be lost or damaged during transit. If your package is lost or arrives damaged, please contact us immediately, and we will work with DHL to resolve the issue as quickly as possible. In the case of a damaged product, please provide photos of the damage for review.

8. Contact Information

If you have any questions or concerns about your shipping, please contact our customer service team at:

Email: management@shop-seventyseven.com

Our team is available Monday to Friday, 9:00 AM - 5:00 PM CET.

We strive to ensure that your order is delivered smoothly and on time, and we’re committed to providing the best shipping experience in collaboration with DHL.