Privacy policy

Last updated: October 7, 2024

This Privacy Policy describes how My Store (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.shop-seventyseven.nl (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use your information to communicate with you, improve the Services, comply with applicable legal obligations, enforce terms of service, and protect or defend our rights and those of our users or others.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Contact details such as name, address, phone number, and email
- Order information, such as billing and shipping addresses, payment details, and order history
- Account information, including usernames, passwords, and security questions
- Customer support information when you communicate with us through the Services

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. Usage Data may include device and browser information, IP address, and how you interact with our Site and Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors such as Shopify and payment processors. Any information we collect from third parties will be treated according to this Privacy Policy.

Legal Basis for Processing (For EEA Residents)

If you are an EEA resident, we process your personal data under the following legal bases:

  • Contractual necessity: To fulfill a contract with you, such as to process your orders and provide customer support.
  • Consent: For marketing and the use of cookies, we obtain your consent before processing your data.
  • Legitimate interests: To prevent fraud, improve our services, and provide secure experiences on our Site.

You may withdraw your consent at any time where we rely on it to process your data, such as for marketing purposes.

Cookies

We use cookies and similar technologies to enhance your experience on our Site, improve our Services, and tailor our marketing efforts. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may impact certain functionalities on our Site.

For detailed information about the cookies we use, visit [Shopify's cookie policy](https://www.shopify.com/legal/cookies).

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • To service providers: Such as IT providers, payment processors, and shipping companies, under a data processing agreement that ensures your data is protected.
  • To business partners: For marketing purposes and customer support.
  • With your consent: To third parties where you have provided explicit consent for disclosure.
  • For legal reasons: When required by law or to protect our rights, such as in response to legal requests.

We use Standard Contractual Clauses (SCCs) to transfer your personal data outside the EEA when necessary, ensuring that your data is adequately protected.

Security and Retention of Your Information

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission or storage is completely secure. If you suspect your account has been compromised, please contact us immediately.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Your Rights

As a resident of the EEA, you have certain rights regarding your personal information:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request corrections to inaccurate information.
  • Right to erasure: You can request that we delete your personal data under certain circumstances.
  • Right to restrict processing: You can ask us to limit how we process your data in specific situations.
  • Right to data portability: You can request a copy of your data in a machine-readable format.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw this at any time.
  • Right to lodge a complaint: If you are not satisfied with how we handle your data, you can file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

To exercise any of these rights, please contact us using the contact details provided below.

International Users

If we transfer your personal data outside of the EEA, we use recognized mechanisms like Standard Contractual Clauses (SCCs) to ensure adequate protection of your information. 

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: management@shop-seventyseven.nl

For the purposes of applicable data protection laws, we are the data controller of your personal information.